Posted on December 4, 2020
What is ISNetworld? How Does it Work?
ISNetworld was established in 2001 and is a global leader in contractor and supplier management. The company offers features like license tracking, contractor database, insurance tracking, and work hour tracking.
If you want to connect safer and more reliable contractors, ISNetworld software can help you connect with reliable suppliers around the globe. What’s more, it’s compatible with a variety of operating systems like Android, iPad, and SaaS software.
When you use ISNetworld, you’ll reduce the duplication that is common in the traditional qualification processes. Also, it helps to streamline the qualification process by allowing you to submit the information of the hiring clients in a central position. Even better, it helps you to benchmark performance against your competitors. Some of the benefits of ISNetworld include:
- Improving internal safety programs
- An efficient and standardized way to hire clients
- Tracking individual-level data
- Reduction of the administrative burden associated with contractors and suppliers
Examples of how ISNetworld can benefit your company
- Driving improvement by benchmarking with publications and reporting tools
- Review administrative work by submitting all the information into one system
- Attending events that revolve around networking opportunities with other providers
What is included in the ISNetworld subscription?
An annual subscription will provide a review of health, safety, and environment and quality (HSEQ). In addition to that, you’ll get a review of insurance, completion of employee-level training, tracking, completion of audits and evaluation reports, analysis of data, and customer service.
Health, safety, and environmental quality
This involves a review of the HSEQ documents and any other information like work hours, written programs, injuries, and accidents.
Insurance and procurement
This entails correction and review of documents such as workers’ compensation and supplier certificates.
Employee level qualification
You can track employee-level training, qualifications, and competencies to perform a specific job.
Audits and evaluations
This involves tracking and evaluation of audits based on the clients’ requirements.
Customer service outreach
ISN’s customer service team consists of professionals who are ready to provide world-class service to their customers.
Analytics and reporting
The reporting tools for hiring clients and contractors help to benchmark performance against peers.
ISNetworld hosts thousands of meetings with customers and provides hands-on training, networking opportunities, and best practices.
How ISNetworld works
The contractors submit information to ISN based on the client’s requirements. Then, they review and verify the services against the client’s needs. After that, the hiring clients can source for the best suppliers and contractors. That way, you improve the potential to grow your business and improve workplace safety.
ISNetworld streamlines the qualification process to get the job done easier. It stores your health and procurement information to complete the qualification process. You should submit all the documents for review including written programs and training documentation. The documents must be reviewed against the regulatory requirements.
Through ISNetworld, you have all the tools to increase transparency between you and the hiring clients. You’ll also receive emails regarding requirement expirations, changes in regulations, and any other information to ensure your account is up-to-date.
The hiring clients can also learn new ways to communicate directly with the contractors or suppliers and adhere to the deadlines. You’ll also receive notifications on upcoming events and the tools available.
ISNetworld recognizes the value of communication and personalized training. When you attend the meetings, this can be an opportunity to:
- Earn continuing education credits
- Share the best practices
- Network with other clients
- Increase the knowledge of ISNetworld tools
The customer service team will provide the right support since ISNetworld has offices around the world. You also get 24-hour support during the week. Furthermore, there’s an additional resource to guide customers through all regulatory requirements. In addition to the customer service team, you can get several resources like a dynamic menu.
Once all the team reviews the information to access the accuracy and timeliness of data, clients can connect with contractors and suppliers.
Setting the ISNetworld account
First, you should gain a hiring client connection. This involves providing your existing client number. You’ll find this in front of your page. Then, four areas will require a quick address:
- Document storage
- Questionnaire – questions involving compliance
- EMR and insurance
- Review and verification
What next after creating an account you should upload
- OSHA 300A
- Safety programs
Generally, the questionnaire will address health safety and environmental programs. Also, it will do a thorough review of all documents that have been reviewed. And if your client needs services, he or she can call the ISNetworld phone number and ask if the review can be expedited.
What to do after getting a letter regarding ISNetworld
If you’re a member of ISNetworld, you should go to the signup page. Then, the customer service team will contact you and provide you with the necessary assistance. If the company is new to ISNetworld, you can contact the supplier page like how ISN works and the benefits of becoming a member. However, if you’re a member and you don’t see the hiring client list, you should contact the team immediately.
On average, you should expect to pay $810 per annum. There’s no free trial or free version. The subscription is also based on the number of employees the company has – the registered employee is based on a 3-year average. Let’s say you had 100 employees in 2020, 95 in 2019, and 98 in 2018. Then, the average number of employees is expected to be 99.
If you’re a supplier or a contractor, you should be aware of the price. While certification networks through ISN are not cheap, it helps clients to trust your company’s safety, health, and environmental compliance.
It’s a requirement for construction companies to receive compliance for ISN safety. ISNetworld serves as a database for an online contractor to ensure regulatory compliance. This compliance is important as it helps you check whether a specific company suits a particular job. Here are a few steps for ISNetworld compliance:
Set up an account and connect your clients
Before you use the certification, you must have an owner account. Since each client has a scorecard, it’s graded differently. Once your account is connected, you can get all the details of your business including statistics and program information. Next, you should complete your safety programs. It can take about two weeks for review before you meet any deadlines.
After that, you should submit documentation including:
- Owner client-specific forms
- Requested company policies
- OSHA logs
Once the ISNetworld has reviewed your program, you’ll receive your ISN rating. Generally, an approval status means that your account has been updated. So, is ISNetworld subscription okay for your company? If the account is more profitable, you should go ahead and subscribe.
How to improve your ISNetworld grade
There are many things you can do to improve your ISN grade. If the company didn’t pass the insurance certificate inspection, it means that it doesn’t cover all the risks involved in the line of work. But you can also become certified without sufficient insurance coverage. Keep in mind that the OSHA graded requirements are based on 3-years of history.
But the best way to improve your grade is to maintain diligent record keeping. And if your records are rejected due to incorrect answers by MSQ, then you should make a speedy improvement in these areas.
ISNetworld also provides a gap report that explains the discrepancies between the nationally-mandated requirements and discrepancies between clients. Thankfully, you can rewrite the programs to meet the set regulations. Of course, after you rewrite the programs, it will take another two weeks to get an upgrade. But can be much faster if the company offers a comparatively faster route than OSHA or EMR records.
Popular organizations using ISNetworld
Since ISNetworld helps to prequalify contractors and their suppliers, you may be wondering who their potential clients are. Here are the organizations that are currently using this tool to manage their contractors and suppliers.
- Benjamin Moore
- Cardinal Health
- General Mills
- Land O lakes
- Marathon Petroleum Company
For two decades, ISNetworld has been connecting clients for safe contractor practices and have been using the best practices to mitigate corporate liability. The software is used by nearly 650 active clients and 75,000 active contractors.
ISN is a third-party service that verifies procurement, regulatory, safety, and data for hiring clients. If you’re a contractor, you may have clients that utilize the service to verify insurance, safety, and other procurement documentation. While you may have supplied this type of information directly, it can be cost-effective to use the ISN service.
Here are the areas involved in ISNetworld compliance:
Insurance / IRAVS
Every client should upload a certificate of insurance that lists them as the insurance holder. While this may be the most troublesome area in accounts, it’s easy to work on it with the right tools. You should get all the components a client is supposed to include in the certificate of insurance.
Therefore, you should ensure you have the right insurance limits in place. To get a basic idea of what policies you need, you must understand the following:
- Excess liability
- Workers compensation
- General liability
- Professional liability
- Auto liability
Full safety program
Another way of confirming compliance is by submitting a full safety program. The type of work you find within the ISN will determine the type of service a client provides. ISNetworld will assist with the written programs that are compliant with ISNetworld and your clients.
Questionnaires and documentation
Every account must address the questionnaires required for documentation. And depending on the type of clients you have, the documentation may have 800-2000 questions. These questions will cover the top of your industry, internal procedures, and safety history. All questions should match what the clients are looking for.
That’s not all. You should submit documentation like EMR letters, OSHA Logs, and other specific documents submitted by a client. When you work with ISNetworld, you expect services like:
- Expert consultation
- Review and verification services
- Master service questionnaire
How ISNetworld Grades
Once you submit all the documentation you need for the service, it will take about two weeks to achieve this. But there’s a common misconception that makes clients think that there’s only one grade for your account – each client is different. A client can grade differently by using scales to measure company information. For instance, you can have a grade `A’ client or `F’. At times, you may have missing insurance or criteria that suits a specific customer.
It can take 1-2 weeks to review your account. Here are the common areas that are reviewed.
An ISN review can take 2-3 days. So, if you have insurance that is submitted for longer, you should reach out to the customer service team. If there’s a time constraint, you can ask the client to give an expedited review.
This section takes a lot of time to review. On average, this should take 2-3 weeks. While it can take a shorter time to review the accounts, you are better off working with this timeline. If time is a constraint, you can ask the client to request ISNetworld to expedite the review.
Since the questionnaire is system-based, it can be adjusted based on the selections made in the account. This could take up to 30 minutes to reflect on the scorecard.
ISNetworld manages the relationship between clients and contractors. Generally, the contractors are asked to become certified through ISNetworld before the beginning of a contract. Your rating will depend on experience modification rating, company safety programs, and management safety questionnaire.
Tracking individual data in ISNetworld
Contractor badging/ check-out
Contractor employees obtain ISNetworld ID cards to verify compliance with the hiring team. You can also check-in and out contractor employees.
Hiring a client defines employee level training requirements and helps to review reports in the ISN world. With ISNetworld, you can view employee-level training to monitor the renewal dates and compliance. The key benefits of training qualifications are:
- You can submit multiple employees at once
- You can print report and email to both the hiring client and contractor
- You can review reports before submitting
Hiring clients helps to define training requirements through green or red status. ISNetworld will ensure all the work is done with utmost professionalism and compliance.